Add CC member when user create the ticket

[Ted]

We have starting using the Lansweeper to be our ticket system and assets tool.
Would like to know can client to adding CC user or address when they are creating a new ticket on the website?
Or only agent can do that after ticket created?

[Susan_A · Accepted solution]

I've moved this topic to Lansweeper Help Desk Questions, as it was posted under Actions.

You can configure whether or not non-agents are allowed to add CC users to their tickets. There is a "User may add CC users" checkbox for each ticket type under Configuration\Ticket Content.