Allow Users From Other Domain to Login

[SPedraza]

Hello everyone,

We recently started a new domain at my company and need to add a few users from that domain to be able to log in as admins. There is a domain trust between the two domains and I am able to scan for users and view machines and whatnot. I am in the Configuration > User Access & Roles page and I am adding a new AD User and selecting the Role of Administrator however, when they try to login (newdomain\username) they are getting a "You have no access to this webpage" message. The users are syncing properly and I can view all their AD information. In the login page, I do see in the bottom right above the Windows Login button the old domain. I am assuming this should change to the new domain the moment I type newdomain\. Does anyone know how to correct this?

Thanks,

[JacobH]

When you have a user from that domain try to log in, and they can't, do you then see the user under the 'users and access and roles' section? with like 'non selected' as a role? If so, set the role there?


Also, have you added them to a group on your original domain - like 'Lansweeper Admins' or something, and added the AD group in Lansweeper (under 'User Roles' > choose 'administrator' group > click the globe icon to 'add group' > add that group you made)?

[AZHockeyNut]

what kind of trust is established?

if you are gonna have them log in as admins, rule out this app by allowing them to RDP to the server or create a separate web app/page and set the windows auth the way you need it?

My hunch would be that you gotta put them in a group in your AD that is Domain local. Don't quote me on that though. I have a trust between a prod domain and a qa domain and the prod users are in global groups in Qa but not the other way around. If it isn't that it is possibly a delegation setting since you are asking the web server to auth people from another domain it is not part of?