Hello, when I install/upgrade a MSI package over an existing installation, which was installed by an exe, I have two entries at the software section. Anyone know how I can delete the "old" entry or how I can clean Windows? There is only one Version i...
I tried creating a basic report that gives us the Azure AD users and the last logon date of that user in AAD. So far the Last logon date returns as blank. I followed the AAD setup guide and did everything. Is there a setting I missed somewhere? Does ...
May we know if how to fix this error message that we found in the logs
We recently upgraded our Lansweeper server from the previous version to the most current. We've noticed that when we use the Rescan Asset feature it now takes anywhere from 5 to 6 minutes for the scan to complete. It doesn't matter if the system is p...
Hello! We are scanning Vcenter and lansweeper is showing all the information about hosts, clusters, datastores and vmguests. But when you go into a vmguest it doenst show the information about the cluster for example... it only shows on which host is...
HiAre we able to automatically add a quick response or note to a ticket that is a specific ticket type?For e.g. we want automatically add a note to a "New User" ticket type that has all the information that needs to be completed.
HelloI'm testing out the helpdesk, but as it is right now, I'm going to make a choice about which user objects I want to scan with Lansweeper, if I also want to minimize the selection for "User concerning" or "CC" in Helpdesk tickets.In my mind, a re...
Hey all together,I realized a problem with the helpdesk module and I hope that you people can help me.If I forward an email from my outlook to the helpdesk of Lansweeper with an existing ticket number, the email-history ist cut off. I only get the te...
