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ShawnDelaney
Engaged Sweeper
I'm a bit unclear on how the auto-close feature works in HelpDesk. Does it wait for "any" action on the ticket, or is it waiting for a response from the submitting user, or for a response from the Agent?
Thanks for the assistance!
-Shawn
1 REPLY 1
Esben_D
Lansweeper Employee
Lansweeper Employee
It waits for an actual response.