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Auto-close feature

ShawnDelaney
Engaged Sweeper

‎09-11-2019 01:06 AM

I'm a bit unclear on how the auto-close feature works in HelpDesk. Does it wait for "any" action on the ticket, or is it waiting for a response from the submitting user, or for a response from the Agent?
Thanks for the assistance!
-Shawn
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Esben_D
Lansweeper Employee
Lansweeper Employee

‎10-18-2019 11:00 AM

It waits for an actual response.
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