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‎09-11-2019 01:06 AM
I'm a bit unclear on how the auto-close feature works in HelpDesk. Does it wait for "any" action on the ticket, or is it waiting for a response from the submitting user, or for a response from the Agent?
Thanks for the assistance!
-Shawn
Thanks for the assistance!
-Shawn
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‎10-18-2019 11:00 AM
It waits for an actual response.