Auto update enabled but not detecting updates

[nateg]

Hi

Its been noticed that our LS classic install, despite having auto update enabled for some time and updating successfully, has stopped detecting that updates to LS classic are available:

Availability        Last update check: 2025-08-07 11:17:02

No update available, your software is up to date.

History  

  Version Status   

	12.5.2.3	5/5 installed
	12.5.1.1	5/5 installed
	12.5.0.7	5/5 installed
	12.4.1.2	5/5 installed
	12.4.0.2	5/5 installed
	12.4.0.1	5/5 installed
	12.3.3.0	5/5 installed
	12.3.2.5	5/5 installed

At time of posting, there have been 2 updates released for classic and aside from manually updating them is this a bug?   I've checked the error logs from C:\Program Files (x86)\Lansweeper\AutoUpdate which are just filled with the following multiple times:
Not checking for new version, last check was too recent
Auto-update either not enabled, not triggered or not within the allotted maintenance time frame

With the occasional:
DateTimeService time refresh: service UTC+1, database UTC+1

Our auto update is set to 3am each Tuesday

[Karel-DS · Accepted solution]

Hey,

New versions aren't immediately made available for auto-update. Releases are given a week or more to verify their stability. Then, if all seems to go well, they are make available on the auto-update API. It just so happens that an issue was found in 12.5.3.0, so it wasn't put on the API. 12.5.4.0 has been made available a few days ago, and should in all likelihood be made available on the API within the next few weeks.

[Obi_1_Cinobi]

Hello there!

Lansweeper versions 12.5.0.7 and 12.5.2.3 contain several fixes for auto-update bugs. So if you have manually updated to Lansweeper version 12.5.2.3, the auto-update should work for future Lansweeper versions (12.5.4.0 is the latest version at the moment).

If you need further technical assistance, please raise a support case: https://www.lansweeper.com/contact/contact-support/

If you need technical support and have issues with accessing the Support Portal, please use this URL instead: https://www.lansweeper.com/contact/contact-support-case/

[ThoKl]

If 12.5.4.0 is the lastest version (and I've seen that version mentioned on the forum before) your update website might need updating.

[DonMario73]

Hi, we have the same issue with version 12.5.2.3.

Regards

[SDent]

When running 12.5.5.7 the auto update menus have vanished from our system

[DavidPK]

Hello there! 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.