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myingling
Engaged Sweeper

Our instance of Lansweeper On-Prem will not auto-update successfully.  Each time it downloads, then tries and fails to install the update, and then the server goes offline as the services enter a hung state.  This has been happening for at least the past year of updates (and probably ever since the auto-update feature was released).

I have to log into the server, manually stop the "Lansweeper LocalDB Service" service and then restart the "Lansweeper Server" service to resume functionality.  If I manually run the update in Lansweeper it will also fail to install.  Fortunately, I can manually update from the downloaded installer without issues.  What can I do to help troubleshoot this issue?

1 REPLY 1
DavidPK
Lansweeper Tech Support
Lansweeper Tech Support

Hello there! 

 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

 

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

 

Using the GatherLogs tool.