Automatic Scanning Issues

[Mtavares]

I am facing issues to scan the computers in my network. I created a scan target by IP range and the scan status is updated according to the Last scan date scheduled, but when I access an asset registry and check the date of Last scan attempt, the date doenst match with Date of the Last Scan of the target.

Scanning Target:

Last Scan Attempt- before the manual scan

Last Scan Attempt- after the manual scan

[cvigier]

@Mtavares We have removed the screenshots from your environment as it is showing private information. Please move forward with opening a case through the mentioned link above. 

Support Portal - Lansweeper Community

If you have any issues, please let us know and we will gladly assist. 

[DavidPK]

Hi,

Looking at the example screenshots the IP address of the asset does not fall within the scope of the IP range target that is the first screenshot, do you have another example of an asset that meets the criteria? 

[Mtavares]

Hello, 

When I press the button Create a Case I just get a search community option. Is there other way to open a ticket or a phone that I could call?

Best Regards

[DavidPK]

Hello there! 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.