03-31-2023 08:50 PM
Hello,
I would like to know if it is possible to create a ticket automatically by sending an email to a certain adress.
Example:
Our monitoring system detects an issue on a server;
Monitoring system sends email to it support team (example@example.com)
Lansweeper traps this email and generates a ticket automatically with subject as title of ticket and body of email as description
Thank you in advance
Solved! Go to Solution.
04-07-2023 04:31 PM
Hello there!
Tickets can indeed be created by mail as explained here: https://community.lansweeper.com/t5/configuring-using-the-helpdesk/receive-tickets-through-the-web-c...
04-07-2023 04:31 PM
Hello there!
Tickets can indeed be created by mail as explained here: https://community.lansweeper.com/t5/configuring-using-the-helpdesk/receive-tickets-through-the-web-c...
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