Hello there!
The empty note issue you're seeing is potentially caused by a mismatch somewhere in your email configuration settings, between your added email account and the actual email address that's getting used to send the emails. We recommend the following:
- Go to Configuration\E-mail Settings.
- Click the Edit pencil next to the email account linked to your Lansweeper helpdesk.
- In the Incoming tab, add the email account in question as Alias.
