Bosch VOT-320 cameras not added to assets

[TyroneSporke]

Hi all. I have a very strange issue that requires your assistance. I have 50+ Bosch VOT-320 thermal cameras that I need added to Lansweeper. The issue that i am having is that only the last unit scanned is saved in Lansweeper and its information replaces the existing Bosch VOT-320 information. For example if I manually scan camera 1 with IP 10.100.1.50 it appears in Lansweeper and i can customize it with a comment. See screenshots attached. If I then manually scan another camera, 10.100.1.61, camera 1 is no longer found in Lansweeper and the comment for camera 1 is now on camera 2. See attached.

All cameras have different fixed IP addresses, MAC addresses, and names. The strange thing is that it is only seems to be the Bosch VOT-320 cameras that are doing this. I have other models of Bosch cameras and they are being added correctly. I still have many available asset licenses, 9000MB free space on the DB and am currently on the latest version, 11.2.0.3.

Please can someone assist.

Tyrone

[TyroneSporke]

Thanks Obi_1_Conobi. Your solution worked perfectly.

Tyrone

[Obi_1_Cinobi · Accepted solution]

Hello there!

It does sound like these devices have shared MAC addresses, and the solution in this post might be relevant to you: https://community.lansweeper.com/t5/reports-analytics/the-external-servers-with-k8s-aren-t-joining-l...