Can't send messages

[ARMC]

The default view of the text field for both users and agents allows for formatting options that utilize tags (i.e. <div>, <span>, etc..) However, when trying to utilize any of the formatting options including just returning to a new line, the message errors out getting stuck at "Please Wait...100%" at which point only refreshing the page unsticks it. On some occasions when editing the outgoing email templates another error is received. I have provided an attached copy of the error.

These errors are consistent everywhere the formatting options are used. As a side note if I click the "Show Source" button and remove all of the tags that are created and just leave the text. I can send the messages without error. So it appears that something in the submission process is having a problem interpreting the tags used for formatting purposes.

Is this a known issue? If not, I am happy to report it now. 🙂

[Susan_A · Accepted solution]

Just an FYI for everyone else: we answered this question via email on April 18th. Ordinarily this should not be necessary, as this should already be configured correctly by default, but we asked ARMCAdmin to make a change to the Program Files (x86)\Lansweeper\Website\web.config file of his Lansweeper installation:

Can you try the following:

• Edit the web.config file with notepad and add the following line just above <authentication mode="Windows"/>
  

  <httpRuntime requestValidationMode="2.0" maxRequestLength="201900" executionTimeout="600" />

  
  
• Save the file

Please let us know if this fixes your problem

[ARMC]

No problem. Sent to support@lansweeper.com including the requested files.

Thanks!

[Michael_V]

Please also send us your web.config file.

[Michael_V]

Can you please send this issue to support@lansweeper.com and provide your lansweeper\website\app_data\web_errorlog.txt file.