Can't unlink old server

[Kuro]

Hello

we changed our lansweeper server and had a link to lansweeper cloud.
We tried to remove it from every option but we can't delete the old server because the link to the cloud.
We tried to unlink it from the cloud, but it's stuck in the status "Unlinking... This may take a few moments"

The installation is removed from the cloud.
Do you have any idea how to fix it?

Best Regards

[Efthimios]

Has there been any update on this? 

We had to upgrade to new server, but the cloud unlinking is just stuck on Unlinking... This may take a few moments. for last 4 hours.

[Kuro]

I wrote a ticket and send them a few Screenshots they wanted.
I'm waiting for a reply since yesterday

These are the things they asked for:

We checked our back office tool and noticed that the installation is no longer available when we click on the installation: 

So presumably the server has already been unlinked?
If not, please take the following steps:

• send us a screenshot of Configuration > Your Lansweeper license
• run the GatherLogs tool as described here: https://community.lansweeper.com/t5/troubleshooting/collecting-files-for-lansweeper-support/ta-p/647...
• send us the output file

[Obi_1_Cinobi]

Hello there!

If you still require assistance with this, please raise a support case: https://www.lansweeper.com/contact/contact-support/