Cannot access lansweeper account since migration

[lansinfo]

Hello,

Since June I cannot access Lansweeper . I Created standard  account with my professional email address a few month ago and the account has been authorize to the different client sites infrastructure.

Tying to reset the password is imposible as well , same message when I try to connect "invalide challenge, try again"

Thanks in advance for your help

[Obi_1_Cinobi · Accepted solution]

Hello there,

We experienced a temporary issue where some customers encountered an “Invalid challenge” error when attempting to log in to LS Sites. Our development team investigated and has since resolved the problem.

You should now be able to log in without any issues. We sincerely apologize for the inconvenience this may have caused and appreciate your patience while we worked on a fix.

If you continue to experience any problems, please don’t hesitate to let us know: https://www.lansweeper.com/contact/contact-support/

Best regards,
The Lansweeper Team

If you need technical support and have issues with accessing the Support Portal, please use this URL instead: https://www.lansweeper.com/contact/contact-support-case/

[ErikT]

Hi there,

Thank you for reaching out, and I'm sorry to hear you're experiencing difficulties submitting a support ticket through our Support Portal.

To help us assist you more efficiently, please take a moment to fill out this form . Once submitted, our team will review your request and get back to each of you individually as soon as possible.

We appreciate your patience and look forward to resolving this for you!

[Jacob_H]

Hey all - I am having the same issue with my site that I use a traditional email/password sign-in as well - there's an internal support incident that I have escalated -  thanks for your patience - as to your question on how to make a support case without being able to get into the support portal - good question!  I'll try to find out

[LaurensBracke]

Same here, also not able to login, and not possible to make support case

[FDUB]

Hi

Same for me. Also I am not able to raise a case on support portal currently.

How do we proceed?