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mikecarey
Engaged Sweeper

I am running 10.2.4 version.  I had Lansweeper setup on a workstation IT-Server.  I renamed that computer in windows settings to APU1.  Now Lansweeper shows 2 scan servers, APU1 and IT-Server.  I am not able to delete the old IT-Server from the scan servers.  I get this error message that says it is being used as a Fetcher service for updates, click here.  clicking the here link goes nowhere, but the URL in address bar changes to configuration/ServerOptions/Default.aspx?server=it-server#gotoAutoUpdate 

There is the same page that I was on and there is nothing that I can see to change to remove this as a Fetcher.  

This article

https://community.lansweeper.com/t5/lansweeper-maintenance/automatically-updating-your-scanning-serv... 

 says the following:

How to enable automatic updates
This feature is disabled by default. To manually enable the feature, browse to Configuration > Server Options and scroll down to the Auto-update Scan Servers section. In this section check the boxes to automatically install critical and non-critical updates across all scan servers.

But the auto-update scan servers section is not on the page.

how can i resolve this?

3 REPLIES 3
mikecarey
Engaged Sweeper

This did not work for me.   I updated the installation to latest version and same error when trying to remove the old scan server name. 

Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

I would suggest reaching out to our technical support team to have a closer look: https://www.lansweeper.com/contact-support/

Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

You can resolve this issue by updating to the latest version. 

You can update to the latest Lansweeper version by following the steps in this guide: https://www.lansweeper.com/knowledgebase/updating-your-installation/

If needed, you can always check our changelog to see all the additions, changes, and fixes that have been implemented in the Lansweeper software: https://www.lansweeper.com/changelog.aspx

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