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Zacs
Engaged Sweeper III
Is there a way toi change the Ticket ID numbering system from TIC#

??
3 REPLIES 3
Karel_DS
Champion Sweeper III
It is not advised to alter the prefix value on a running installation since it is used as a unique identifier for your specific help desk system. Changing this will cause E-mails for existing tickets to not be recognized and create a new ticket for them.
jim_barr
Engaged Sweeper II
I changed "TIC" to "IT-TICKET" in the "E-mail prefix" field in the "E-mail settings" section under Configuration > E-mail Settings. The subject in all email now shows "IT-TICKET" as the prefix. Ours is a new install, so I don't know how this will affect existing installs.
Karel_DS
Champion Sweeper III
There is currently no way of doing this. Such a thing would be possible on the website, but will cause problems for the mailing system. How would you like to display the numbering?