Create/edit report stuck at loading

[CharlotteA]

Hi,

I have the latest version of Lansweeper.
When I want to create or edit report, it stuck at the loading page.

I had the same thing with my old version.

Do you have a solution ?

Thanks

[Esben_D]

If you're not running it on Windows server 2008 (non R2), then I don't know if anything can be done. I've seen that it might be an OS related issue.

If you are on a different OS version, you should be able to update to the latest Lansweeper version which will fix the issue.

[CharlotteA]

Here is the message that i get in the errorlog.txt

"3/18/2019 7:00:18 PM v|7.0.151.4| : (JSError) Url:http://srv-intranet:84/Report/editreport.aspx?det=web40repWMIAccessDenied&title=Error%3a+WMI+access+denied
Error: Impossible d’obtenir la propriété « Web » d’une référence null ou non définie
StackTrace: TypeError: Impossible d’obtenir la propriété « Web » d’une référence null ou non définie
at Anonymous function (http://srv-intranet:84/Report/editreport.aspx?det=web40repWMIAccessDenied&title=Error%3a+WMI+access+denied:169:17)
at l (http://srv-intranet:84/js/aqb/jquery-3.3.1.min.js:2:29367)
at Anonymous function (http://srv-intranet:84/js/aqb/jquery-3.3.1.min.js:2:29677)
IP: 10.1.101.209 Browser: Internet Explorer 11 Standard (Mozilla/5.0 (Windows NT 6.1; Trident/7.0; rv:11.0) like Gecko)
IIS Server
User: Built-in admin"

Sorry I'm french

[Esben_D]

Might be best to simply reinstall the web console: https://www.lansweeper.com/knowledgebase/how-to-reinstall-your-lansweeper-website/

Otherwise, send a ticket to support with your log files, that way they can check for errors.

[CharlotteA]

I tried with IE, Chrome, Firefox and Opera.. and i tried to restart the services too.

Yes, i have the problem with all reports.

[Esben_D]

What browser and version are you using?

Have you tried restarting the services (both Lansweeper and web service)?

Is this problem present with all reports?