Create Ticket if Toner Level is low

[Peter_Riederer]

Hi there,

i am wondering if it would be possible to create automated Tickets if the Toner Level of a Printer is below 15% e.g. Or is there any other option to get this to work, like via SNMP or anything else?

Thanks a lot in advance.

Regards

Peter

[Esben_D]

This is currently possible. You can create a report alert using the built in report "Device: Printer almost out of toner" if you use your Lansweeper email account as one of the email addresses in an email group.

You can find more information on how to set up report alerts in this knowledgebase article: https://www.lansweeper.com/kb/113/sending-email-alerts.html

However, it is important to note that if the helpdesk email account emails itself, it will automatically ignore the email. Therefore you will need to use a different email account to send the email alerts