Custom reply mail at "reject e-mail" in the helpdesk

[Rolands]

We would like to reply an e-mail to users sending e-mails to the helpdesk with a link to the user helpdesk web-page. That way we can forse users to supply all the needed information in a new ticket. Is or will this option somewhere availible?

[Susan_A · Accepted solution]

I'm not sure Michael read the title of your forum topic. The outgoing email templates he's referring to only work if a ticket is actually created. Are you asking to notify users whose emails have been rejected due to incoming mail rules you configured under Configuration\E-mail Settings? If you set the "allow user when E-mail address not found" rule to "no" or "for these domains", there is a checkbox right below the rule to notify the user.

[Michael_V]

Check out: configuration/e-mail settings/outgoing e-mail templates (they are all disabled by default)