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Rolands
Engaged Sweeper
We would like to reply an e-mail to users sending e-mails to the helpdesk with a link to the user helpdesk web-page. That way we can forse users to supply all the needed information in a new ticket. Is or will this option somewhere availible?
1 ACCEPTED SOLUTION
Susan_A
Lansweeper Alumni
I'm not sure Michael read the title of your forum topic. The outgoing email templates he's referring to only work if a ticket is actually created. Are you asking to notify users whose emails have been rejected due to incoming mail rules you configured under Configuration\E-mail Settings? If you set the "allow user when E-mail address not found" rule to "no" or "for these domains", there is a checkbox right below the rule to notify the user.

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2 REPLIES 2
Susan_A
Lansweeper Alumni
I'm not sure Michael read the title of your forum topic. The outgoing email templates he's referring to only work if a ticket is actually created. Are you asking to notify users whose emails have been rejected due to incoming mail rules you configured under Configuration\E-mail Settings? If you set the "allow user when E-mail address not found" rule to "no" or "for these domains", there is a checkbox right below the rule to notify the user.
Michael_V
Champion Sweeper III
Check out: configuration/e-mail settings/outgoing e-mail templates (they are all disabled by default)

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