Default Agent to specific Team

[bcrider]

Is there a way to have any ticket assigned to a particular agent to also be automatically assigned to a specific team ? This agent belongs to all teams but we'd like all their tickets to automatically default to a particular team.

Thanks

[Esben_D]

You can, but it depends on how you assign the ticket.

If you use ticket dispatching, you can add an extra rule to also set the team.

If you use a default agent for the ticket type, you can set a default team in the same configuration pane.

If you do it manually, you will have to change the team manually as well.