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‎10-31-2019 10:36 PM
I have one virtual machine that started showing up twice under assets. I've tried deleting both several times and both keep showing up.
1 chooses the MAC address for whatever weird reason in the AssetUnique field in tblAssets
1 chooses the normal domain\computername\1 format that all other computers use
Domain, userdomain, fqdn, ip address, assetname, etc all match.
Anyone have a clue why this happens and how to fix it?
I'm using the latest version v. 7.2.100.23
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‎02-05-2020 11:38 PM
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‎02-05-2020 01:33 AM
I have found that one record will regularly scan, but the other will not, even though I have the schedules to scan everything every week.
The "good" machine will be the new duplicate in the production environment and have a last seen date within the last couple of days, the "bad" machine will be the original record, and will be detecting the standby machine, but the last seen will be just before the first seen of the new duplicate.
In order to separate these machines out of reports and our CMDB import (and possibly exclude from scheduled scans?), I have created a new status of "SRM Standby" and assigned all the "bad" machines to it. This keeps the original record so if LANSweeper ever fixes this I can merge the records back together.
Note that you will not be able to change the status in the UI, as LANSweeper complains that there is a duplicate name, you will have to use SQL. This is what I am using:
UPDATE tblAssetCustom SET tblAssetCustom.State = 11, tblAssetCustom.Lastchanged = Getdate() WHERE tblAssetCustom.AssetID = '00000';
I have also recommended to our architects and asset management planning team that we should investigate what alternative products we could be using.
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‎02-04-2020 04:26 PM
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‎01-17-2020 01:59 AM
I still have to follow up with them on some troubleshooting requests they made last year, but I don't hold out much hope.
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‎01-16-2020 10:14 AM
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‎12-11-2019 04:16 AM
I am seeing a Windows machine duplication issue, but it only seems to be affecting machines with standby SRM replicas. One LANSweeper asset is the main live production one and the other is the standby.
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‎11-14-2019 05:48 PM
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‎11-14-2019 09:17 AM
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‎11-12-2019 09:16 PM