E-Mail - Exclude Threads from Tickets

[RASB]

Hi,

When a user responds to an automated e-mail, lansweeper adds this response to the ticket.

This is fantastic but it adds the entire content of the e-mail which gets messy very quickly.

Is it possible for Lansweeper to only add the response, so that signatures and the thread of the email is excluded? Perhaps a 'respond above' this line or similar?

Many thanks.

[Bruce_B · Accepted solution]

This issue was resolved via email. A colleague of the original poster had run a database script to empty the field responsible for this functionality, it has been resolved by refilling it.

[RASB]

Hi,

This is not present on our replies- I think this was removed as we were not using e-mail in our initial configurations.

Is there a way to reinstate this line so that the functionality will return?

[Michael_V]

All automated e-mails already include a line "everything above this line is added to your ticket"