Emails drop to hepldesk_ignore folder

[northside]

4 different users sent help emails, all drops to ignore folder, I have no rules created, the help desk account has its own mailbox.

PLease advise.

[northside]

It looks like that the culprit (Probably) was the email address of the help desk account. It was setup as .local (for our own purpose) and I think Lansweeper doesn't like it. I will still wait support's response.

northside wrote:
4 different users sent help emails, all drops to ignore folder, I have no rules created, the help desk account has its own mailbox.

PLease advise.