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It looks like that the culprit (Probably) was the email address of the help desk account. It was setup as .local (for our own purpose) and I think Lansweeper doesn't like it. I will still wait support's response.
northside wrote: 4 different users sent help emails, all drops to ignore folder, I have no rules created, the help desk account has its own mailbox.
PLease advise.
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