Emails to Agents when Tickets Assigned

[dpoll7428]

We would only like emails to be sent under one circumstance:

If I create a ticket and assign it to a different agent, then we want an email to be sent.

We DO NOT want an email to be sent when for example, I create a ticket and assign it to myself (Set Self), or when a ticket comes in through our helpdesk email, and I grab it (Pick Up).

Is there a way to stop emails from being sent in those two circumstances?

Thanks,
Dave

[dpoll7428]

Yeah, we have those checked. It does cut down on a few of the emails, but we still get emails when we "Set Self" or "Pick Up" a ticket. We only want to receive an email if one agent assigns a ticket to another agent. We don't want them when we create our own ticket and assign it to ourselves, or when we grab a ticket that is unassigned (from an incoming email).

Thanks for the effort though.

Dave

[jkrelic]

I think I figured out what you are needing.

At the top right of the dashboard, click the gear (settings) button next to your name. Click the checkbox "Don't email on my updates" or any others that you may want to happen.

[jkrelic]

*bump*

We'd like to know how to do this as well.