ERR_TOO_MANY_REDIRECTS after upgrading to v. 11.1.0.11

[ali-alhammadi]

Hi everyone,

After I upgraded my Lansweeper server to v. 11.1.0.11, I'm getting ERR_TOO_MANY_REDIRECTS and it redirects to myserver.mydomain/Default.aspx after entering my credentials.

If I change it to myserver.mydomain/Assets.aspx for example, it works fine. 

This is happening to most users in my organization but not all. I hope someone can help me out to resolve this issue.

Thanks.

[rcamron · Accepted solution]

I still haven't heard back from support yet but have been doing testing and in our environment we were able to fix the issue by turning shared dashboards off. This is not indeal as then each person needs to create their own dashboard outside of the system defaults but it at least allows my staff to work while support investigates.

Thanks

[rcamron · Accepted solution]

Whoever the owner/creator of the shared dashboard has to be the one to turn off the sharing of the dashboard. That individual will go to the dashboard section and click to edit the main dashboard (typically first one in the list) and uncheck the box for shared tab:

For users having problems accessing the site (until this is done) we had them navigate to assets.aspx rather than default.aspx. Once they are in they can hover over the dashboard section and choose another dashboard to via that isn't shared. We also learned that as long as the shared dashboard isn't the first one in your dashboard list then the default.aspx works and doesn't give the error of too many redirects.

[stahly88 · Accepted solution]

Just applied the new update and verified lansweeper is working like how it did before. thank you!

[ali-alhammadi]

Thanks! Let's hope that the support team will resolve the issue asap.

[Mercedes_O]

That's great thanks for sharing your workaround with us while our support team works on this

[Obi_1_Cinobi]

Hello there!

This seems to be a new issue with the latest Lansweeper version. Please contact support for further investigation: https://www.lansweeper.com/contact-support/

[rcamron]

The same thing is happening since our upgrade on Monday evening. I submitted a support ticket but haven't heard anything back as of this morning.

Thanks