This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Community FAQ
Register | Log In
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Lansweeper Community
- Forums
- General Discussions
- Error when merging tickets
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page
Register to ask a question, start a topic or share an idea
Join the Community
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-24-2017 02:45 PM
Good morning,
This may be more of a bug than an error but when I merge tickets together it always states:
Lock obtain timed out: NativeFSLock@C:\Program Files (x86)\Lansweeper\website\App_Data\tickets_index\write.lock
The merge action always completes, and everything happens quickly (no time out errors) so really this is more of a nuisance than a problem. See the attached video for a real time demonstration.
This may be more of a bug than an error but when I merge tickets together it always states:
Lock obtain timed out: NativeFSLock@C:\Program Files (x86)\Lansweeper\website\App_Data\tickets_index\write.lock
The merge action always completes, and everything happens quickly (no time out errors) so really this is more of a nuisance than a problem. See the attached video for a real time demonstration.
Solved! Go to Solution.
Labels:
- Labels:
-
General Discussion
1 ACCEPTED SOLUTION
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-24-2017 03:30 PM
Thank you for reporting this issue. Our developers are actually already aware of this issue as we encountered it in our own helpdesk as well. The error indicates that there was an issue modifying the ticket indexer after the merge occurred, as you indicate though, this is not preventing merges from occurring.
A fix for this issue should be part of one of our next public releases.
A fix for this issue should be part of one of our next public releases.
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-24-2017 03:30 PM
Thank you for reporting this issue. Our developers are actually already aware of this issue as we encountered it in our own helpdesk as well. The error indicates that there was an issue modifying the ticket indexer after the merge occurred, as you indicate though, this is not preventing merges from occurring.
A fix for this issue should be part of one of our next public releases.
A fix for this issue should be part of one of our next public releases.
General Discussions
Find answers to technical questions about Lansweeper.
New to Lansweeper?
Try Lansweeper For Free
Experience Lansweeper with your own data. Sign up now for a 14-day free trial.
Try Now
Related Content
- Receiving the error "An error occurred while getting data from the database" in helpdesk in General Discussions
- Can't update secret because helpdesk email address is assigned to helpdesk in General Discussions
- Wrong Encryption Key in General Discussions
- Merge emails sent as response for tickets? in General Discussions
- Merged Ticket Report in Reports & Analytics
