Exclude assests

[revcall]

I'm stuck in a loop.

Currently, my scans are listing my VOIP phones which I want to exclude. However, when scanned, they come back as 'webservers.' I don't want to exclude the 'webserver' category because I want our webserver scanned. If I change the category of my phones to 'VOIP,' they still remain in my asset list which then takes me over 100 assests (trying to stay with the free version as we are a non-profit). If I rename them and then delete them, they reappear on subsequent scans as, you guessed it, 'webservers.' How do I exclude these phones from scans?

[fjca · Accepted solution]

Are they on a specific VLAN/IP-Range ? If not, can you place them there ? You could then exclude that IP range from scanning...

The risk is that somebody can place another device there, and Lansweeper would not pick it up...

[revcall]

fjca wrote:
Are they on a specific VLAN/IP-Range ? If not, can you place them there ? You could then exclude that IP range from scanning...

The risk is that somebody can place another device there, and Lansweeper would not pick it up...

Thank you for your response. I excluded the ip range they fell in. That looks like the best solution.

[Esben_D]

Lansweeper has multiple options to exclude assets from a scan. You can exclude a specific domain, IP or IP range or asset type. You indicated that your VOIP phones are being scanned as webservers. Lansweeper uses multiple protocols to retrieve information from your network devices. However, SNMP is the recommended protocol for network devices as this will provide Lansweeper with the most information.

We would recommend that you go over the steps below to try and scan the asset and get the most information:

• If you haven't already, enable SNMP on your network devices. Your device documentation should provide more information on how to do this.
  
• Test SNMP access to the devices with the Devicetester tool documented in this knowledgebase: https://www.lansweeper.com/kb/162/network-device-scanning-requirements.html
  
• Once SNMP access works in Devicetester, submit the devices for SNMP scanning as specified in this knowledgebase article: https://www.lansweeper.com/kb/161/how-to-scan-a-network-device.html
  
• Rescan the devices' IP ranges with the Scan Now buttons under Scanning\Scanning Targets.

If your VOIP phones are correctly scanned you can use the asset type to exclude them from future scans. Alternatively you can exclude the IP addresses or the IP range of the VOIP phones. You can find more information about how to exclude assets from scanning in this knowledgebase article: https://www.lansweeper.com/kb/99/excluding-assets-from-scanning.html

[revcall]

Charles.X wrote:
Lansweeper has multiple options to exclude assets from a scan. You can exclude a specific domain, IP or IP range or asset type. You indicated that your VOIP phones are being scanned as webservers. Lansweeper uses multiple protocols to retrieve information from your network devices. However, SNMP is the recommended protocol for network devices as this will provide Lansweeper with the most information.

We would recommend that you go over the steps below to try and scan the asset and get the most information:

• If you haven't already, enable SNMP on your network devices. Your device documentation should provide more information on how to do this.
  
• Test SNMP access to the devices with the Devicetester tool documented in this knowledgebase: https://www.lansweeper.com/kb/162/network-device-scanning-requirements.html
  
• Once SNMP access works in Devicetester, submit the devices for SNMP scanning as specified in this knowledgebase article: https://www.lansweeper.com/kb/161/how-to-scan-a-network-device.html
  
• Rescan the devices' IP ranges with the Scan Now buttons under Scanning\Scanning Targets.

If your VOIP phones are correctly scanned you can use the asset type to exclude them from future scans. Alternatively you can exclude the IP addresses or the IP range of the VOIP phones. You can find more information about how to exclude assets from scanning in this knowledgebase article: https://www.lansweeper.com/kb/99/excluding-assets-from-scanning.html

Thank you for this. Unfortunately, it looks like my VOIP phones don't allow for SNMP. They are Cisco SPA504g phones.