‎12-06-2016 02:23 PM
‎12-07-2016 02:33 PM
‎12-07-2016 02:58 PM
itsaleri wrote:
Hi dear and thanks for the reply!
I succesfully did the trick by adding the user to the agents and assigning the ticket.
‎12-07-2016 01:14 PM
itsaleri wrote:
Is it possible to enable an Help Desk agent to receive all the tickets from end-users and manage them?
Thanks!
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