Help Desk - Source Modification

[RobDz]

Unless I'm missing it - is there a way to modify the source of a help desk ticket (walk-in, web site, email, etc), once it's been sent in/created?

[Obi_1_Cinobi · Accepted solution]

Hello there!

No, you are not missing anything. Unfortunately, once the source has been set at ticket creation, it is no longer possible to edit it.