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Find answers to technical questions about Lansweeper.

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Forum Posts

Disable Agentless Windows Scanning Alltogether?

Is there a way in which you can disable agent-less windows scanning system wide?Would the option "Ignore Windows" in an IP Scanning target fit this purpose?And what to do with "Active Directory Domain" as a Target, this does not have that option.

jweyts by Engaged Sweeper II
  • 7 replies
  • 1 kudos

Switch scanning via SSH but I need SNMPv3- How to force?

Hello,I have a Switch (HP ProCurve 2920) which is shown in the lansweeper like a VoIP Phone.The asset will scanned via SSH but I need a SNMPv3 scan. The Errormessage is: Errors found while scanning: Could not connect to SSH with credentials Global ...

Jln_S by Engaged Sweeper II
  • 2 replies
  • 1 kudos

Resolved! WMI query LANSweeper uses to list SQL databases?

What is the WMI query that is used to list the databases on an SQL server?We have a number of SQL installations but one of them (SQL Express 2008 R2) is not listing any databases. LANSweeper finds the instances fine, but the database section is empty...

nnewton by Engaged Sweeper III
  • 4 replies
  • 0 kudos

Trend Micro DeepScan

I am reaching out to the community to see if anyone has any ideas on how to identify servers that are being protected by Trend Micro DeepScan. The problem i am running into is that the product is agentless, and therefore WMI reports no AV installed. ...

MikeMiller by Engaged Sweeper II
  • 3 replies
  • 0 kudos

Resolved! lansweeper service not listening on port 9524

I have the problem, that my lansweeper service is not listening on port 9524. I've put the service in debug mode and found following error:08/11/2017 10:54:10: Cannot configure SSL port: 9524 Die angegebene Umwandlung ist ungültig. (translated from g...

schmittk by Engaged Sweeper II
  • 8 replies
  • 2 kudos

Help creating deployment package

Hello everyone,I'm very new to the administration side of IT, having changed from a repair technician role, and so scripts and server work is rather beyond me at the moment. I work for an architect firm and i'm trying to create a deployment package f...

Reminder email on Unasigned tickets

I love the auto email option to agents for unassigned tickets, but was wondering if there was a way to setup a reminder email on unassigned tickets after a certain timeframe.Example: The main helpdesk person is out, a ticket comes in and all agents ...

dclark_AZT by Engaged Sweeper II
  • 1 replies
  • 3 kudos

Auto Assign on First Incoming Mail Note

Hello,I'm wondering if anyone has set this up. We're using the incoming email integration, and I'd like if a ticket is currently unassigned and an agent replies to a ticket notification email, than the note is added and the ticket is assigned to that...

lesterd88 by Engaged Sweeper
  • 2 replies
  • 1 kudos

New Employee - Multi ticket creation

Hello all,Can Lansweeper create related tickets based on an initial New Employee request?For example, if we receive a New Employee request, we then have the option to create subsequent tickets based on the requirements. Now I'm not sure if this would...

it21 by Engaged Sweeper II
  • 4 replies
  • 1 kudos