We recently changed A/V programs and I've tailored LS Anti-Virus settings to reflect only our current A/V Software as approved A/V software. However, I'm still seeing programs like Microsoft Defender show up in the Anti-Virus line under computer Anti...
In the General Settings I have under the Auto assign area both Enable auto assign and Auto assign ticket to agent adding first public note checked. For the past, well since using LS, this doesn't seem to be working for us.A ticket would come in, one ...
I tried looking for these answers but wasn't able to find anything...Why are some tickets in the helpdesk list purple?What are some helpdesk ticket titles in bold?
Hello,Does anybody knows if:Is it possible to have a user role where can create reports but not edit others reports?The user will be able to edit only his reports.Thank you
Hey Everyone, I am trying to remove multiple versions of Firefox from our environments. Before I recreate the wheel I wanted to see if there are any packages or tips I can borrow. Thanks
I've been hunting and tinkering for a few hours, but I can't seem to find an answer as to whether this is possible.I manage IT for a nonprofit, and would like a pretty 'minimal' help desk for end users once they log in to report or check on a ticket....
Hello,we have about 80 clients in our production facility which are running an application from a network share.In case we need to update this application, the process must be terminated on all machines.I have created a taskkill-package to so. Howeve...
