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closing tickets by non agent users

I am new to lansweeper and have a 1 agent licence.i have users that create tickets, however they do not see the close ticket option when later completing thier tickets.these users will contact me (the agent) to close thier tickets when completed.is t...

Resolved! OS: Not latest Build of Windows 10 report does not work

I've upgraded to v. 6.0.230.45 and can see this error message when I try opening up the "OS: Not latest Build of Windows 10" report.Error: Conversion failed when converting the varchar value '523790R2' to data type int.

poweld1 by • Champion Sweeper
  • 11497 Views
  • 6 replies
  • 3 kudos

Lansweeper Access Bifurcation

Hi Team,we need to provide lansweeper access to few managers with very limited access.for eg they need to have access to only the endpoints belonging to their team and not to every tab under lansweeper.we are currently using v. 7.0.110.2 so is their ...

atul557 by • Engaged Sweeper III
  • 5380 Views
  • 3 replies
  • 0 kudos

basic actions not working

HiIf I click for instance on "open C" (basic actions) in Firefox or Chrome nothing happens.(Internet Explorer works!)I installed the newest extension Lansweeper ShellExec Firefox addon (it shows up and running via about:addons)as described and enable...

tbode1 by • Engaged Sweeper
  • 9514 Views
  • 4 replies
  • 0 kudos

Resolved! Deployment Failure

I am attempting to run my first deployment. I am getting this error, and don't understand what to do next. Result: Deployment ended: Incorrect function. Stop(Failure). Credential: (Service account - NT AUTHORITY\SYSTEM). ShareCredential: (<mydomai...

MDGraves by • Engaged Sweeper III
  • 47134 Views
  • 6 replies
  • 0 kudos

Adding tickets from Visual Basic

I am trying to create a front end to the help desk that will create a ticket, and can be running on the agents computer at all times. This way when a new call comes in, they will not have to bring up a web page, or email to create a ticket. They ca...

Not Able to Send Outgoing Emails/Ticket Replies

Hello,I can send an email to my help desk email and it opens a ticket correctly in Lansweeper. However, when I try to reply (by adding a note) nothing get's sent back to the original email that opened the ticket. I configured my email settings correc...

gauto by • Engaged Sweeper
  • 4956 Views
  • 1 replies
  • 0 kudos