Helpdesk content filter not working

[lanuser88]

I sent this into support thought I'd ask here as well.

We have a process that sends out automated emails from another system that we would like to capture emails as tickets that only contain ‘has received the requisite number of approvals’ in the body of the email.

Initial emails sent by the system will have ‘A new "PCB" has been published.’ Or ‘"PCB-27771" has been re-published.’. with the numbers changing in the body of the message

I’ve added 2 regular expressions in the ignore content filter.

• new.*"PCB".*published 
• "PCB-[0-9]+"(\s([a-zA-Z]+\s)+)re-published

However, the emails are not being ignored and tickets are being created. I also tested the reg ex using the tester link you added to the GUI and it shows that they  match.

[Obi_1_Cinobi]

Hello there!

We are glad that you found the issue and that you shared the solution with us!

[lanuser88 · Accepted solution]

We found the issue... ascii character for quotes it was not liking.

[rader]

I'm not an expert on regex, but couldn't you simplify the ignore expression to PCB* and use that?

Testing with the online as well as the embedded test field shows that it detects both your email body examples.