Hello.I have an issue where Lansweeper is reporting that I have a file server without Anti-Virus software. The server has current patches & up-to-date anti Virus software. Anyone seen that before?Thank you.Dgsb
Hi,We want to move some of the data we're currently storing against assets in an Excel spreadsheet to custom fields in Lansweeper. I know I can use the Edit\Mass Edit feature to manually do this but i was hoping there is a way to do this more effici...
Result: Package timeout reached. Task Error: The task has not yet run. or it sits atPreliminary checks complete! Initializing. Credential: (%domain administrator%). ShareCredential: (%administrator on the LS Server%).This is happening on pretty much ...
I would like to customize the "Service-level agreement" widget that is part of the default installation. I had hopped I could just copy the aspx file from the Websites\widgets folder into the websites\custom widgets folder and edit it. Unfortunately ...
I just want a 30 days, if ticket is still alive, send an Email. I can see where to modify the default SLA, but I don't understand the initial and resolve timers. I use this as an ordering tracking system for our vendor, it works fine. Occasionally...
I am trying to mitigate a teams tickets and route them to the proper team.I create a test email that says in the subject my search term to apply the dispatch rule- MSA tabletI created a Ticket Dispatch rule that says Subject LIKE MSA and another Subj...
Hello,we are going to switch from OTRS to Lansweeper Helpdesk soon. I was wondering if someone already has a migration script to export Tickets from OTRS and a maybe a SQL-Script or CSV-Template to import them into Lansweeper?Thanks a lot in advance....
