Helpdesk Login for agents

[pvanlien]

Is there a way to show the helpdesk page for users ( with the news page etc. ) to be shown for an admin as well for testing. Now i have to use a different user everytime to see if the changes are correctly shown.

Thanks in advance.

[Karel_DS · Accepted solution]

This is currently not possible. You'll indeed have to log in with a different user. The easiest way to do this would be using a different web browser, which you can refresh every time a change is made.

There isn't that big of a difference between a helpdesk user page and the pages someone gets when they have asset management access however. The only difference should be the custom header (which does have a preview) and the helpdesk news, which is also visible for people with asset management access using the helpdesk news widget.