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- Re: Helpdesk system issues
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06-02-2025 07:40 PM
Attempting to create a new ticket - receive the below:
The INSERT statement conflicted with the FOREIGN KEY constraint "FK_htblticketcustomfield_htblticket". The conflict occurred in database "lansweeperdb", table "dbo.htblticket", column 'ticketid'. The statement has been terminated.
Attempting to respond to a user's ticket using the helpdesk system, the response doesn't appear in the ticket and the user receives a blank email.
I verified the configuration is sound for helpdesk.
Any assistance would be greatly appreciated.
Solved! Go to Solution.
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06-02-2025 08:10 PM
In case anyone comes across this error, there is another message that can occur when trying to close a ticket or something similar and it cites the database size as the error. This was much more helpful and I was able to expand the database to resolve the issues.
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06-02-2025 08:10 PM
In case anyone comes across this error, there is another message that can occur when trying to close a ticket or something similar and it cites the database size as the error. This was much more helpful and I was able to expand the database to resolve the issues.
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