‎05-21-2019 05:52 PM
‎05-30-2019 05:35 PM
The built-in admin account cannot be directly deleted, though it can be disabled (which you probably have) and it can be made a user. The most straightforward solution here would be to make the built-in admin account a regular user rather than an inactive agent, as this should immediately unassign it from any and all helpdesk teams. Do note that you may need to transfer agent data from this account to another first, if it has any.
On a side-note, it's also possible to modify the teams of any agent account directly by clicking on the teams themselves directly, as seen in the screenshot below. This would also prevent the email check from occurring, though an agent does need to be a member of a single team (active or not). If you haven't yet disabled the built-in admin, this can be done under Configuration\Website Settings.
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