I can't create a support case

[FelipeCisternas]

Hi everyone.

I am not able to create a support case. We receive the following message:

"We are unable to match the email address you are currently logged in with a customer account in our systems. Please make sure that you are logged in with your business email address or contact our sales team via this link."

We already have verified that we are using our business email address associated with the subscription.

any idea?

Thanks

[Mercedes_O]

Hello @KevinA-REJIS thanks for looping me in, @FelipeCisternas  sorry you encountered difficulties with your posts, they were mistakenly flagged as spam but we have manually restored them. I am pleased to confirm that the is now resolved and your post is visible on the thread Re: Need Assistance Creating Tickets? Let Us Know ... - Lansweeper Community - 74121 A member of our support team will be in touch shortly.

[KevinA-REJIS]

Let the Lansweeper team know about it in this thread:

https://community.lansweeper.com/t5/general-discussions/important-notice-support-email-change-for-la...

[FelipeCisternas]

I tried to reply on that thread many times but does not appear my post, that what I made a new post.

[KevinA-REJIS]

Hmm, not sure what's going on with that, @Mercedes_O do you know if there's an issue with FelipeCisternas' account?