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‎05-06-2016 09:14 PM
When I launch Lansweeper I am greeted with a notification on the top right of the page with "You are currently an inactive helpdesk agent". How do I get rid of this notification? We are not currently using the helpdesk option.
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‎05-07-2016 07:06 PM
You can make a normal (non-agent) user of this user by going to the Configuration -> User Access & Roles page. Then click on the Make user button in the users table for this user. If the user (which is currently an agent) is assigned to one or more ticket, then you'll have to transfer his tickets to a different agent (by pressing the second icon to the right of this button for another agent) before you can make him a normal user. After doing that you should no longer get this message when logging in.
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‎05-07-2016 07:06 PM
You can make a normal (non-agent) user of this user by going to the Configuration -> User Access & Roles page. Then click on the Make user button in the users table for this user. If the user (which is currently an agent) is assigned to one or more ticket, then you'll have to transfer his tickets to a different agent (by pressing the second icon to the right of this button for another agent) before you can make him a normal user. After doing that you should no longer get this message when logging in.
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