Issue setting up email

[Spencer_Waller]

HI, When trying to configure email - I get the below error after adding in all the relevant details and clicking on test

The E-mail server has not been configured correctly: One or more recipients rejected. Call SmtpException.GetRejectedRecipients() to get a collection of rejected email addresses. (Last tried: 12/05/2022 06:49:56)

The SMTP server is ok and being used by a number of other services and i can telnet the server on port 25 from the Lansweeper console server.

I have ran the email checker tool and get errors with that too.

Any help would be greatly appreciated

[StillGoing]

I had to change our SMTP server today as part of a migration to a cloud service. When I entered the new SMTP information I received the same error you have described. However, I was able to forward a report to myself without an issue. I ran the email check tool as well, and it worked without an error.

While it seems to be working, I would love to have more information to determine the source of the error since there is so little debug information available to track it down. I have opened a ticket with Lansweeper, so we'll see if they can provide more information.

[antsman]

Did you ever get an answer?  I'm having the same issue, but it also works for everything else.