lansweeper app for jira service management assets unable to load obj. schemas

[hlorridi-rs]

Hi,

I've installed your app in my JSM instance (premium) and followed your setup guide.

But, on the configuration panel, when I click on "load object schemas" an error occurs stating that my credentials are not valid oO

So , I tested my credentials with curl calling the jsm assets api to get the objectschema and everything works fine !

Why is your application unable to connect with my credentials which are nevertheless valid?!

[DiegoPacini]

Could you try again creating a new API token using this link?
If it still does not work, we would require the app logs to further investigate the issue. Steps to get the logs are provided in the troubleshooting section of the user guide. Please forward those to LS support. Thanks.

[ErikT]

Hello there! 

Our tech support team should be able to assist you with this. 

How to contact support?

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.