Connection test emails are sent whenever the Lansweeper server service restores its connection to your mail server. Seeing a large amount of connection test emails in your helpdesk inbox is likely a symptom of either connection instability, or service instability, the former being far more likely. We recommend checking the following:
- Open mailtester.exe which can be found in the Program Files (x86)\Lansweeper\Tools folder and test your mail connection using this tool, its output may be able to tell you more.
- Make sure no firewall or antivirus is interfering with your Lansweeper server's connection to your mail server. As a test you could try disabling both.
- Verify the network connection of your Lansweeper server, it may be unstable.
- Make sure the settings of your email account under Configuration\E-mail Settings are fully correct, as a test you could try removing and re-adding the account.
