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Sync to cloud (linking) error

Hi! I need some help linking the installation to the cloud. I'm stuck on the current error: Initial push failed. Automatically retrying in 15 minutes. You can also retry the initial push manually. It always happens after "backing up database".sync_er...

Unannounced Lansweeper price quadrupling

So apparently since today you have to license a minimum of 2000 Assets, quadrupling the price for everyone below 500 Assets.We happily payed 500€ for 180 Assets. But paying for 2000? There is no way.Will there be an option to stay on the 500 Assets t...

Helpdesk pricing

With the new licensing announcements, I did not see anything regarding how the helpdesk is licensed. Is it staying the same or it is factored into the one of the new licensing plans?

Security insights flagging devices and software entries there is a active vulnerability found

Hi inspired by the 360 event I am now running Lansweeper on my home network, just found that my desktop office version had a CVE, would it be possible to put a flag like a red explosion (something dramatic) on the assets and software list similar to ...

Lansweeper API and exposing report data

We have recently added a new feature to our API, customers can expose the data from their created report (or a lansweeper report) via our API. See link to documentation for more information. Working with reports | Documentation – Lansweeper.

what is the mechanism and frequency to update the security insights list

have updated office 2016 software on my computer and the asset has been scanned and synced with the cloud, the security insights list still lists last successful scan for that machine BOSS5810 as 4 days ago?

possible false CVE positive on office 2016 click to run

please see attached document for details CVE-2020-1193 is detected but when applying the suggested remediation from Microsoft kb4484466 for 32 bits office 2016 I get message that no applicable product is found, any ideas?

One user - Many Email Accounts

How do we accosciate many emails to one user? Some users have multiple email accounts. When they place tickets, only one is linked to their AD related Lansweeper user account. How can we fix this?

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