Lansweeper Helpdesk Overview bold font - what does it mean?

[steffen]

Hello Guys,

I have a small question regarding the font of the tickets in the Helpdesk overview.
Some tickets inside the overview are in bold (fat) font and some in normal font... And the problem is that I can't figure out what this means.
I had some ideas but they where all proven wrong, e.g. unread tickets, updates, etc.

I've watched a one hour long video explaining all functions of the helpdesk, but this was not explained.

Any ideas?

Thanks!

[Mercedes_O]

@steffen thank you for sharing the workaround you found, useful fyi for other users 

[steffen · Accepted solution]

I just found the solution.

It means that the tickets are "unanswered", even when the tickets are closed... which is a bit weird but okay.

Thanks!