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steffen
Engaged Sweeper II

Hello Guys,

I have a small question regarding the font of the tickets in the Helpdesk overview.
Some tickets inside the overview are in bold (fat) font and some in normal font... And the problem is that I can't figure out what this means.
I had some ideas but they where all proven wrong, e.g. unread tickets, updates, etc.

I've watched a one hour long video explaining all functions of the helpdesk, but this was not explained.

Any ideas?

Thanks!

1 ACCEPTED SOLUTION
steffen
Engaged Sweeper II

I just found the solution.

It means that the tickets are "unanswered", even when the tickets are closed... which is a bit weird but okay.

Thanks!

View solution in original post

2 REPLIES 2
Mercedes_O
Community Manager
Community Manager

@steffen thank you for sharing the workaround you found, useful fyi for other users 

steffen
Engaged Sweeper II

I just found the solution.

It means that the tickets are "unanswered", even when the tickets are closed... which is a bit weird but okay.

Thanks!