LanSweeper is no longer Scanning O365Mailboxes or Groups, just Users after upgrade to 8.4.20.2

[cmullins]

Upgraded our Lansweeper to version 8.4.20.2 and was forced to migrate to Office 365 v2 (cert authentication versus username and password), which was quite a chore. Able to run the Scan Office365 v2 from the Scan Test Tool, but it is now only scanning the Users and no longer scanning the Mailboxes, Groups, etc...…

I keep sending requests to the Tech Team, but have not heard back (email only, you cannot call).

Any suggestions or anyone else that encountered this after migrating?

[nharwell]

Thanks! I updated to version 9.0.30.1 and now I'm getting mailbox data.

[FrankSc]

Hi,
Could you please install our latest released version? It contains a few solutions for O365 scanning. One of them being the fact that mailbox information not being picked up in some circumstances.

[nharwell]

Yes, I'm using the certificate thumbprint setup as described in that article. It scans successfully and pulls O365 info but nothing for mailboxes.

[FrankSc]

Hi,
To Scan Mailboxes, Powershell online is used.
This requires a different setup than the other elements of O365. Detailed steps can be found in the KB article below.
https://www.lansweeper.com/knowledgebase/how-to-scan-office-365-with-a-microsoft-cloud-credential/

[cmullins]

No, we are still working with LanSweeper on this. They have not said that this new Version no longer Scans Mailboxes. It is scanning everything BUT Mailboxes.

[nharwell]

Hi, did you ever find a solution to this? We're having the same problem since upgrading.