Lansweeper sends "Lansweeper Connection Test" emails every minute.

[ilikeike]

Just like the title says. Every single minute, Lansweeper sends an email titled "Lansweeper Connection Test." We managed to get 5400 emails in the last 3 days. The only thing that stopped it was removing the email account. This has been going on since the email account was enabled, any ideas what is causing this?
Lansweeper is version v. 10.1.1.0

[RebelSys]

It happend to me when I disabled the account used for mail authentication (I wanted to make it a shared account). 

Enabling the account again and the flow of test mails stopped.

[FrankSc · Accepted solution]

Hi,
The "Test Connection" mails are sent when there is a suspicion of a bad connection with the mail account. Lansweeper pulls the account frequently and when the connection fails during the pulls the mails are sent out to test the connection.
Please check your account or mail server to see if connections are being refused.

[sewardcounty]

Please explain "Lansweeper pulls the account".  How is this performed?

[sewardcounty]

FranSc, please explain "pulls the account".  What is the actual process that Lansweeper uses to check the email account?  This information would be very beneficial to us when troubleshooting these "connection error" instances.

[FrankSc]

Hi Sewardcounty, 

It mainly checks the account for new emails in the Inbox. Because this is basically what it needs to do. Check the Inbox for new incoming mails and create a new ticket for it, or update an existing one. 
If the connection fails for some reason, these emails are sent to test the connection.