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Add logic to certain ticket submission

Hello,Wondering if I can automatically CC (not having to have the user add it as a CC user) a distribution list when a certain ticket is submitted?I could create rules on the inbox to forward on certain txt/subject line, but them I am relaying on the...

richv by • Engaged Sweeper II
  • 5426 Views
  • 2 replies
  • 1 kudos

Avast scanning still failing

It is really exhausting and time consuming for other people to have to upload a picture to an external link just so they can do YOUR job of fixing problems with your software.This problem has been happening for quite some time now.As I have stated be...

EB by • Engaged Sweeper III
  • 3449 Views
  • 1 replies
  • 0 kudos

Cisco Catalyst Switch

Hi all,To keep a better eye on the hardware status of Cisco Catalyst switches, I've compiled a collection of some OID's that provide the status of the temperature, fans and power supply units.For the fan and PSU OID, the status integers are returned ...

Esben_D by • Lansweeper Employee
  • 7376 Views
  • 0 replies
  • 2 kudos

Palo Alto Firewalls

Hey everyone,Below you can find a custom OID file for import into Lansweeper to monitor some vital information on your Palo Alto firewalls.To get started simply do the following:Verify that your Lansweeper is on version 7.1 or higher. If needed you c...

Esben_D by • Lansweeper Employee
  • 22098 Views
  • 6 replies
  • 8 kudos

Import Assets with Documents

Our Division is migrating to a new instance of LanSweeper - on the same network.The problem is we want to import the assets on the old instance AND include any DOCUMENTS that are attached to the assets.How can we import the associated Documents?

ISHIDAWN by • Engaged Sweeper
  • 5396 Views
  • 3 replies
  • 0 kudos

Scan model for Pi running Ubuntu-MATE

I have some Raspberry Pis running the Ubuntu Mate for Pi and the models aren't being detected by the scan. Other single board computers running Debian aren't displaying the model either.The models can be found at command line at cat /proc/device-tree...

cycleheat by • Engaged Sweeper III
  • 5744 Views
  • 2 replies
  • 0 kudos

Can TLS 1.0 and older ciphers be disabled on web server?

Had a quick look on the knowledgebase to see if there was an existing article but a few search terms returned no results. I'm trying to ascertain if it's OK to harden my Lansweeper web server to no longer use dated ciphers and TLS 1.0 - could someone...

dshu by • Engaged Sweeper III
  • 17113 Views
  • 8 replies
  • 0 kudos