Lansweeper Server Service Crashing on new server

[iurii]

After moving my Lansweeper installation to a new server (Windows Server 2022), I experienced a crash with the Lansweeper server service.

Errors in Event logs:

Application: Lansweeperservice.exe

CoreCLR Version: 6.0.3224.31407

.NET Version: 6.0.32

Description: The process was terminated due to an internal error in the .NET Runtime at IP 00007FFBF9F14089 (00007FFBF9D40000) with exit code c0000005.

Faulting application name: Lansweeperservice.exe, version: 11.4.1.2, time stamp: 0x666c0000

Faulting module name: coreclr.dll, version: 6.0.3224.31407, time stamp: 0x666c84f2

Exception code: 0xc0000005

Fault offset: 0x00000000001d4089

Faulting process id: 0x1d8c

Faulting application start time: 0x01dafeaa08746e70

Faulting application path: C:\Program Files (x86)\Lansweeper\Service\Lansweeperservice.exe

Faulting module path: C:\Program Files (x86)\Lansweeper\Service\coreclr.dll

Report Id: b94577ac-ed6c-4815-825f-df32384909bb

Faulting package full name:

Faulting package-relative application ID:

Anyone else having issues with the service crashing?

[FrankSc · Accepted solution]

Dear, 
We received a few similar requests from other customers, and so far, we have been able to identify the following solutions/workarounds.

1. Make sure the Lansweeper service is whitelisted for your Virusscanner.
2. install the .NET developer pack (only for IIS crashes): https://dotnet.microsoft.com/en-us/download/dotnet-framework/net48
   
   Could you please try if one of them solves it for you?

[FrankSc]

Dear, 
Could you please contact Lansweeper support for this?
When contacting them, please collect logfiles as described in the article below. Please send these when submitting a ticket. 
Collect files for Lansweeper Support - Lansweeper Community

[iurii]

The service crashes after starting an IP range scan. Scanning of one PC takes place without crashing the service.