Lansweeper Site - IP location asset list does not display the proper data

[EDiverchy]

Dear all,

When I ask to look at assets that are part of an IP location, the asset listed are not filted correctly, and displays the last asset list I have looked at. For instance, if the last asset I have viewed was the assets of a specific domain, I will get the asset list with the proper title, but with the detail that and the last filter that was used previously.

One way to solve it is to wipe all navigation data from the navigator (Chrome), or to use with the privacy mode. 

What it seems is that the title is correctly parsed, but not the filter that goes with it (Field : IP location Condition : exact matches, Data : Ip Location name)

Regards.

[DavidPK]

Hi,

Does this happen when you use different browsers? 

We could take a deeper look at this, to see if this is a browser issue or an issue related to Lansweeper itself. 

Our tech support team should be able to assist you with this.  Please open a ticket in our support portal.

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

Using the GatherLogs tool.

[EDiverchy]

Dear all,

The same issue happens whatever the navigator used (Firefox, chrome, edge and even Samsung Internet browser on Android devices.

I will attempt to open a case to the support team.

Regards.