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Obi-Wan
Visitor Sweeper

Hello guys,

our Lansweeper is lagging every day between 12 and 13 o'clock. This is particularly noticeable if we want to search for assets or want to open the detail page of an asset. Also the Windows server on which Lansweeper runs can also only be used to a limited extent. The CPU utilization rate at this time is more than 70 percent.

We've disabled the scanning targets in the affected period, but it didn't help.

Only the restart of the Lansweeper Windows service helps.

 

In the Windows event log we can always find a lot of the following entries:

"Category: Microsoft.AspNetCore.Server.Kestrel
EventId: 22

As of "02/07/2025 11:02:38 +00:00", the heartbeat has been running for "00:00:05.4423274" which is longer than "00:00:01". This could be caused by thread pool starvation."

By the way, is it normal that the errorlog.txt file is containing all errors since the installation? Maybe it would be better, that there will be cut at midnight and proceeding with a new file. At the moment, our errorlog.txt is about 425 mb... .

Kind regards,

1 REPLY 1
DavidPK
Lansweeper Tech Support
Lansweeper Tech Support

Hi Obi-Wan,

 

This is a situation that we would suggest submitting a support request. This would allow us to do more thorough investigation with logs and screenshots

 

  Please open a ticket in our support portal.

 

Make sure to add screenshots and the GatherLogs output file so our SME's can start investigating the issue straight away. 

 

Using the GatherLogs tool.

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